FAQ

Frequently Asked Questions

How can I place an order?

Select your favorite OLEVÉA products, add them to your cart, and proceed to checkout. Our secure system ensures a smooth and protected purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted for your safety.

Can I modify or cancel my order?

If you need to make changes, please contact us within 2 hours of placing your order. Once dispatched, modifications cannot be made.

Do you ship internationally?

Yes, OLEVÉA ships worldwide. Delivery times and costs vary depending on your location.

How long will my order take to arrive?

Orders typically arrive within 5–14 business days, depending on destination and carrier.

How can I track my order?

Once your order has shipped, you’ll receive an email with tracking details to follow your delivery in real time.

What is your return policy?

We accept returns within 30 days of delivery for unused, undamaged items. Visit our Returns & Refunds page for full details.

Do you offer exchanges?

We currently don’t offer direct exchanges. Please return your item for a refund and place a new order.

How should I care for my bedding?

All OLEVÉA bedding is made from natural fibers. We recommend gentle washing at 30°C and air drying to maintain softness and quality.